Frequently Asked Questions – FAQs

We hire skips in Dublin and Galway.  Please click here to see if your house or business is covered.

• To cancel a City Junk collection, we require 24 hours’ notice. If the circumstances are outside your control, we will do our best to rearrange the collection for you.
• Please contact our Customer Centre team on 1800 24 89 24.
• Our City Junk e-mail address is skip@citybin.com.

• All Skip and Junk orders should be placed using credit/debit card only.
• Payment must be in advance.
• For the security of our crews, we do not accept cash or cheque on delivery or collection.

• The bulk collection service is only available in Galway at present.
• Bulk collections are priced according to the equivalent space the items take up in the City Junk van.
• To find out what each load costs, click here.
• There is a minimum charge of €25 per visit.

For Commercial payment options, please contact your account manager, call us on 1800 24 89 24 or email info@citybin.com.

Commercial customers can avail of collections for the following waste types;

• General Waste, Mixed Dry Recycling, Organic Waste, Glass, Cardboard Bales, Plastic Bales, Dry Industrial Waste.
• In addition, Retailers, wholesalers, health facilities, public/private businesses, schools & colleges can avail of free commercial WEEE collections by clicking here.

The Household Bin price varies, depending on which plan is available in your area.

• To see what price plans are available in your area, click on the following links.
  Dublin City Council   South Dublin County Council   Fingal County Council   Galway City Council  All prices are inclusive of VAT.
• You have the option of paying by month or an annual upfront fee.
• Your price plan is made up of a service charge and a pay-by-use charge.
• The City Bin Co. operates a ‘Fair Usage Policy’ (FUP) with many of our household price plans. This means that you are entitled to a monthly kilogram allowance on selected bins, after which you will be charged if you exceed this threshold. But don’t worry, most customers will comfortably operate within this weight allowance and will not incur additional charges.
• Once you’re happy to proceed with your preferred price plan, you just need your bank account details (IBAN) or credit card details ready to set up your payment method.
• When you sign up you can receive a free weekly text reminder, the evening before your bins are scheduled to be collected, telling you what bin(s) to leave out.
• You will also receive a monthly usage report (Bindex), which shows you the amount of kgs for each waste type (general waste, recycling, and organic) that you generated.
• And – as a Household Bin customer, you are entitled to a10% discount on our skip hire prices.

The City Bin Co. prides itself on having no hidden charges. You simply receive a guaranteed, hassle-free service, for a great price.

We’ve made it as easy as possible to create both household and business accounts. But if there’s anything you’re unsure of, just give us a call on 1800 24 89 24 – we’re here to help. Otherwise, we look forward to delivering amazing service to you for many years to come.

• To set up a commercial / business account, please contact our Customer Centre team on 1800 24 89 24 or email info@citybin.com, and we will have one of our team get in touch to discuss your specific needs.
• You can also get a quote using the Get A Quote form on our For Business page.

• For commercial / business pricing, please contact our Customer Centre team on 1800 24 89 24 or email info@citybin.com, and we will have one of our team get in touch to discuss your specific needs.
• You can also get a quote using the Get A Quote form on our For Business page.

Payment is made by direct debit or credit/debit card.

• We require an active IBAN or credit/debit card on file for all Household Bin accounts.
• You can call our Customer Centre team on 1800 24 89 24. and provide IBAN/card details securely over the phone.
• If you need to update your payment details at any time, please contact our Customer Centre on Freefone 1800 24 89 24.
• Alternatively, we can send you a Direct Debit form.

• Commercial schedules are based on individual customer needs. If you want to know what days that your bins are due to be collected or if you want to make changes to your collection schedule, please contact info@citybin.com or call 1800 24 89 24.

We understand that customers’ needs may change from time to time so we’ve made it as easy as possible to make changes to your account or booking. As ever, if there’s some issue that has prompted this, we would love an opportunity to discuss it – just give us a call on 1800 24 89 24. Otherwise, thank for your business.

• To cancel a commercial / business account, please contact your account manager or our Customer Centre team on 1800 24 89 24.
• Our commercial e-mail address is info@citybin.com.

• Your collection calendar / schedule is available to view and print here. If you have any problems finding your location please contact home@citybin.com or call 1800 24 89 24.
• General Waste (black lid) bin is collected one week and the Recycling (green lid) and Organic (brown lid) bins on alternate weeks.
• To make remembering easier, when you sign up you can receive a free weekly text reminder, the evening before your bins are scheduled to be collected, telling you what bin(s) to leave out.
• Please contact home@citybin.com or call 1800 24 89 24 if you want to get this reminder text or if you want to change the number the text currently goes to.
• We do collect on bank holidays as normal, but Christmas schedules may be altered for operational reasons, in which case we’ll always let customers know in advance.

• You can put plastics, metals, wood, paper, magazines, books, garden waste, plasterboard, clothing, furniture, or toys in your skip.

What can go into each of your 3 bins?

Green Lid / Mixed Recycling

• Paper
• Newspapers & Magazines
• Cardboard (Clean & Dry)
• Phonebooks & Catalogues
• Cereal Boxes
• Steel Food Cans
• Aluminium Drink Cans
• Plastic Bottles
• Tetra Paks (Juice & Milk Cartons)
• Plastic Bottles (Mineral, Milk & Detergent Bottles)…
• No Glass – No Black Bags – No Food Waste – No Pizza Boxes

Brown Lid / Organic Waste

• Cooked & Raw Foods
• Kitchen Food Scrap
• Meat, Fish, Poultry & Bones
• Fruits & Vegetables
• Bread, Cakes & Biscuits
• Eggs & Dairy
• Out Of Date Food
• Coff­ee Grinds & Paper Filters
• Tea Leaves & Tea Bags
• Food Soiled Paper Napkins, Paper Towels & Pizza Boxes
• Plant Trimmings, Cut Flowers & Old Plants…
• No Glass – No Plastic Bags – No Food Packaging

Grey Lid / General Waste

• All other Non-Compostable, Non-Recyclable, Non-Hazardous Waste e.g.
• Ashes
• Bathroom Sanitary Items
• Dirty Plastic
• Crisp Packets
• Plastic Food
• Wrappers
• Non-CFL Light Bulbs
• Old Stained Clothing
• Toothpaste Tubes
• Tin Foil
• Wax Paper Wrap…
• No Glass

Any bin containing bricks, tiles, sand, cement, or any heavy inert materials, which may cause damage to our vehicle equipment, will not be emptied.
If in doubt please phone & find out 1800 24 89 24.

• No hazardous or liquid waste is permitted in any of your bins.
• Some examples of items that you cannot put in your bin include asbestos, batteries, computers, contaminated soil, florescent light bulbs, fridges, freezers, or any CF gas container, gas cylinders, glass, medicines / medical waste, paints, thinners, oil, or septic tank waste.
• If you are unsure about any item, please call us on 1800 24 89 24.

• Our crew place the bin(s) on the lifters at the back of the truck.
• The weighing system on the truck takes a note of the weight in the full bin when it is placed on the lifter.
• The contents of the bin are then emptied into the back of the truck.
• The weighing system on the truck takes a note of the weight in the bin after the contents have been tipped into the back of the truck.
• The difference in these 2 weights equates to the weight of the contents that were emptied into the back of the truck.
• This is the weight that will be registered against your bin lift on the day.

Our waste and recycling centre (civic amenity centre) is a convenient solution for anyone that needs to dispose of large/bulky items, or general waste & recycling, in a secure and EPA-approved facility. 

Regular Opening Hours:
Monday – Friday: 9am – 5pm (open during lunch) / Saturday: 9am – 1pm / Sunday & Public Holidays: Closed

Location:
Oranmore, Galway. Eircode is H91 EVW3 or Click Here for location.

Payment:
We accept cash, credit/debit card, Google Pay and Apple Pay. There is a minimum charge of €4 on all transactions. All prices include VAT at 13.5%. Please note: household customers cannot add charges to their account, business customers must be pre-authorised to add charges to their account.

Paint – effective from 23/03/2024 we will resume accepting paint.
Pricing as follows – €1/L (eg. 5L Can = €5 etc.) But if unsure, just ask at the Recycling Centre office.

Free to dispose:

• Clothes (in designated clothes banks only)
• Bottles & Cans (in designated bottle banks only)
• Metal
• WEEE / Electrical – any household items with a plug eg. Microwave, TV (and also includes batteries / flourescent tubes etc.)

Fixed Price Options:

Weight Based Price Options:

Prohibited:

• Tyres
• Engine or Cooking Oil
• Asbestos
  Note: The environmental department of their local authority will advise on dealing with asbestos and any other hazardous waste.
• Gas Barrels
• Medical Waste
• Commercial items – eg. office photocopiers or commercial fridges

We understand that customers’ needs may change from time to time so we’ve made it as easy as possible to make changes to your account.

• You can cancel your Household Bin account by giving 14 days notice by email to  home@citybin.com or by post to The City Bin Co., Oranmore Business Park, Oranmore, Co. Galway H91 X4F5.
• Please include the address and the date of closure.
• The termination date of the Contract must coincide with the last date of a billing period. For example, if you are billed on a monthly basis, your 14 days’ notice must, at a minimum, coincide with the last day of the month in which you intend to terminate the Contract.
• If a credit applies to a Customer’s account on termination or cancellation of the Services the Customer will receive a refund for the prepaid period less any Cancellation Fee that may be applied.
• If you cancel or do not renew your service with The City Bin Co. there will be a cancellation fee of €15 per bin charged against your account. This amount will be deducted from any refund balance due to you.
• Where a Customer has obtained a discounted Price that is subject to the Customer agreeing to a minimum Term of Contract and the Customer subsequently cancels or terminates the Contract, prior to the expiry of the minimum Term, The City Bin Co. reserves the right to charge the Customer the remaining balance of the Price due to The City Bin Co. for the remainder of the Term.

As ever, if there’s some issue that has prompted this, we would love an opportunity to discuss it – just give us a call on 1800 24 89 24. Otherwise, thank for your business.

We know that your circumstances can change for various reasons, and we are always willing to work with you to find a price plan that better suits your current needs.

• Monthly Price Plans: You can switch monthly price plans at any time by contacting our team on home@citybin.com or 1800 24 89 24. Your new price plan will take effect on your next billing cycle.
• Annual Price Plans: If you have paid your service charge up-front for the year, you will need to wait until the month your plan is due to expire before you change.

We’ve made it as easy as possible to create a Household Bin account.

• To set up a Household Bin account, just click here to first check if we service your area.
• Alternatively, you can call our Customer Centre on Freefone 1800 24 89 24 & one of our team will be happy to assist you with the best price plan to suit your needs.
• Once you’re happy to proceed with your preferred price plan, you just need to have your bank account (IBAN) or credit card details ready to set up your preferred payment method.

If there’s anything you’re unsure of, just give us a call on 1800 24 89 24. Otherwise, we look forward to delivering amazing service to you for many years to come.

• You will receive a text reminder the evening before your bulk / junk collection is due to take place, reminding you to leave all items outside of your premises for collection.
• If you need to reschedule your collection, please contact skip@citybin.com or contact 1800 33 66 99

• You will receive a text reminder the evening before your skip is due to be delivered, and when it is scheduled to be taken back.
• If you need to reschedule your delivery or your take back, please contact skip@citybin.com or contact 1800 33 66 99

• To cancel a skip, we require 24 hours’ notice. If the circumstances are outside your control, we will do our best to rearrange the skip for you.
• Please contact our Customer Centre team on 1800 24 89 24.
• Our skip e-mail address is skip@citybin.com.

• To cancel a skip, we require 24 hours’ notice. If the circumstances are outside your control, we will do our best to rearrange the skip for you.
• Please contact our Customer Centre team on 1800 24 89 24.
• Our skip e-mail address is skip@citybin.com.

• Due to our waste permit restrictions and for the safety of our crews, we cannot accept asbestos, batteries, gas cylinders, fluorescent tubes, paints, thinners, or oil.

• To find out where to deposit any items that cannot be disposed of in your bins, click here.
• Galway customers can bring many of these items in to our Waste & Recycling Centre in Oranmore.
• Dublin customers can find their nearest bring centre / civic amenity centre by clicking on the links below
  Dublin City Council   South Dublin County Council   Fingal County Council

• If you have the occasional extra bag of waste or recycling, we can collect it, provided you bag it correctly and notify us at home@citybin.com.
• If you regularly have extra bags, and you have the space to store it, we can supply you with an additional bin. A small fee will be applied.
• You can hire a Skip in Dublin & Galway (10% for existing Household Bin Collection customers) or avail of our Junk Collection service City Junk in Galway.

• Our Household Bins are available in 240L sizes.
• Household waste is categorised as General Waste, Mixed Dry Recycling and Organic Waste.
• General Waste is put into the red bin, with the black lid.
• Mixed Dry Recycling is put into the red bin, with the green lid.
• Organic Waste (food and garden) is put into the red bin, with the brown lid.

• Skips come in three different sizes and are priced from small to large.
• To find out the price of each size skip in your area, click here.
• Household customers can avail of a 10% discount on the listed price.
• Hire period is for a maximum of 4 days (unless otherwise agreed). An additional fee may be charged for exceeding this.

• All skip and junk orders should be placed using credit/debit card only.
• Payment must be in advance.
• For the security of our crews, we do not accept cash or cheque on delivery or collection.

What can go into each of your 3 bins?

Green Lid / Mixed Recycling

• Paper
• Newspapers & Magazines
• Cardboard (Clean & Dry)
• Phonebooks & Catalogues
• Cereal Boxes
• Steel Food Cans
• Aluminium Drink Cans
• Plastic Bottles
• Tetra Paks (Juice & Milk Cartons)
• Plastic Bottles (Mineral, Milk & Detergent Bottles)…
• No Glass – No Black Bags – No Food Waste – No Pizza Boxes

Brown Lid / Organic Waste

• Cooked & Raw Foods
• Kitchen Food Scrap
• Meat, Fish, Poultry & Bones
• Fruits & Vegetables
• Bread, Cakes & Biscuits
• Eggs & Dairy
• Out Of Date Food
• Coff­ee Grinds & Paper Filters
• Tea Leaves & Tea Bags
• Food Soiled Paper Napkins, Paper Towels & Pizza Boxes
• Plant Trimmings, Cut Flowers & Old Plants…
• No Glass – No Plastic Bags – No Food Packaging

Grey Lid / General Waste

• All other Non-Compostable, Non-Recyclable, Non-Hazardous Waste e.g.
• Ashes
• Bathroom Sanitary Items
• Dirty Plastic
• Crisp Packets
• Plastic Food
• Wrappers
• Non-CFL Light Bulbs
• Old Stained Clothing
• Toothpaste Tubes
• Tin Foil
• Wax Paper Wrap…
• No Glass

Any bin containing bricks, tiles, sand, cement, or any heavy inert materials, which may cause damage to our vehicle equipment, will not be emptied.
If in doubt please phone & find out 1800 24 89 24.

First of all, don’t worry – it can happen for a number of reasons, such as expired card details etc. A quick step-by-step of the process is as follows:

• You will be notified by SMS if you miss a payment.
• A secure link will be provided allowing you to pay online within 5 days. Your account remains active during this time.
• If your bill remains unpaid after 5 days, you will receive a second SMS informing you that payment must be made within the next 24 hours, to ensure a continuation of your service.
• If the bill remains unpaid after this time, you will receive a final SMS informing you that our system has placed your account on hold.
• Your bins will not be emptied while your account is on hold.
• Please note that if you have new card or bank details (different from those that you originally signed up with), you will need to contact our customer centre on 1800 24 89 24 to inform our Customer Centre team of any updates/changes. Your new details must be saved to your account so that they can be used for future payments.

How do I get my Household Bin account reactivated?

• You should call our Customer Centre team on 1800 24 89 24 (during working hours) to pay any outstanding bills.
• Payments must be made at least 24 hours in advance of your collection day to ensure services are restored in time for your weekly collection.

• Our driver will load the van with the items you have left outside for collection.
• Our staff aren’t allowed to go into your home or premises, so we have to rely on you leaving your items outside your door for collection.
• If your property is a terraced house or on a public pathway, your council will not allow you to leave junk on a public area in a way that is unsightly or causes an obstruction. This means you must be present at the time of collection.

To add some context – we talk about our industry as having 3 ‘boxes’…

• “Box 1” collect segregated material from homes (and businesses) and dispose of this material in licensed Box 2 sites,
• “Box 2” sites sort and process material (i.e., breaking the green bin in to its constituent materials, bulk materials for transport, etc.) and send it to Box 3, and
• “Box 3” end disposal sites are typically the endpoint of the value chain (includes recyclers, cement kilns, waste-to-energy, landfill, etc.)

The City Bin Co. primarily focuses on Box 1 in the same way that a company like Dublin Waste to Energy (Covanta) are a Box 3 player.

Breakdown of the amount of household material collected by The City Bin Co.

• If you look at the material we collect, by weight, 24% is put in the green bin, 29% is in the brown bin and 47% is in the black bin.
• So, our household customers have the highest recycling rates in the country (based on IWMA research).  So, thank you… this achievement is a testament to our customers’ dedication towards creating a cleaner and greener future for all.  So, if you are interested in increasing your recycling rates even further, then please check out our resources here. For our part, we’ll keep sending you your recycling data (e.g. your BinDex), sharing best recycling practices and innovating to keep The City Bin Co. at the top of its game.
• Because we ship to EPA-approved 3rd party facilities for processing, the various materials can end up being bulked up and mixed with material from other collectors, making it difficult to determine exactly how much of our waste ends up in, for instance, cement kilns versus energy-generating incinerators.  However, we know that very little of the material goes to traditional landfill.
• The 3rd party sites we use send their contaminated green bin predominantly to cement kilns, their contaminated brown bin to waste to energy (i.e., Covanta).  Furthermore, some of the black bin material (organics and metals) is removed and recovered also.

What amount of recyclable material collected by The City Bin Co. is soiled by contaminating items in recycling bins?

• From discussions with the sorting plants, it’s about 35% (most of which ends up in cement kilns).

What amount of material in general waste bins could be recycled or composted instead of heading for landfill/incinerated? 

• Again, we do not have exact data on this.  We are providing a three-bin service since 2006 and our data would indicate that our customers are better recyclers than the national picture.
• In Ireland, there is over one million tonnes of food waste disposed of each year.  Around 1/3 of this comes from households. Every household in Ireland is responsible for 1 ton of food waste, and over 50% of household food waste ends up in the wrong bin. Food waste should be recovered via the brown bin and converted to compost for reuse. *Source: Govt website.

We start Household Bin Collection Services from 6:00am.

• Please leave your bin(s) out by this time at the kerbside, on the morning of your collection day. If you prefer, leave them out the night before.
• To make remembering easier, when you sign up you can receive a free weekly text reminder, the evening before your bins are scheduled to be collected, telling you what bin(s) to leave out.
• Please contact home@citybin.com or call 1800 24 89 24 if you want to get this reminder text or if you want to change the number the text currently goes to.

• The van can collect anything that won’t fit in your bin e.g., old furniture, mattresses, carpets, bulky goods, electrical items, garden items etc.

• You cannot put asbestos, gas containers, computer monitors, dishwashers, fluorescent tubes, fridges/freezers, household batteries, IT equipment, medical drugs, microwaves/cookers, oil, paints, rubble, septic tank waste, soil, thinners, TVs, tyres, washing machines into your skip.
• If you are unsure about any item, please call us on 1800 24 89 24.

• No hazardous or liquid waste is permitted in any of your bins.
• Some examples of items that you cannot put in your bin include asbestos, batteries, computers, contaminated soil, florescent light bulbs, fridges, freezers, or any CF gas container, gas cylinders, glass, medicines / medical waste, paints, thinners, oil, or septic tank waste.
• If you are unsure about any item, please call us on 1800 24 89 24.

• You can only fill your skip up to the height of its sides. Loads must be secure and safe with no loose items. You are legally responsible for the contents of the skip you hire.
• If you live in Galway, you can bring the additional items out to our Waste & Recycling Centre in Oranmore.
• Alternatively, you could choose to have these items collected from your home by using our City Junk service.
• If you live in Dublin, you can bring the additional items to your local bring centre.
  Dublin City Council   South Dublin County Council   Fingal County Council

• We are happy to repair your household bin lid or wheels, free of charge.
• If your bin is damaged beyond repair, we can replace it for you. A small fee may apply.
• Contact us on 1800 24 89 24 to book a repair or replacement.

• All you need to do is contact us at info@citybin.com or 1800 24 89 24 to book a repair or replacement.
• You can also contact your Account Manager to arrange a repair.

• If you have more items than you originally thought, you can contact our service team on 1800 33 66 99 to amend your order and pay the difference.

• Our crews will only empty bins that are presented on the kerbside for collection at the designated time.
• They will look inside your bins before emptying them to make sure that the bins are not contaminated with items that are not permitted.
• If the bins are contaminated with any prohibited items, they cannot be emptied. If your bin has not been emptied due to contamination, please contact us on 1800 24 89 24.

• The skip will be placed where you have instructed it to go.
• If you are putting the skip in your driveway, you must have a 10-foot clearance for our truck to enter.
• If you do not have this clearance, we are unable to drop the skip over walls or fences.
• If you have requested the skip to be placed on a public road, parking bay, grass verge or public walkway, you may require a local authority permit in advance. It is your responsibility to arrange this.
• It is advisable to lay down some tarpaulin or timber planks underneath where the skip is to be placed if you want to protect the ground surface.

• It is important that all items are disposed of securely in the skip and do not exceed the guidelines in our Terms & Conditions.
• You will receive a text reminder the evening before your skip is scheduled to be taken back.
• If you need to reschedule your delivery or your take back, please contact skip@citybin.com or contact 1800 33 66 99

We can provide you with skips that range from 2 cubic yard to 14 cubic yard (depending on your location) – perfect for most mid- to large-sized jobs.  The larger the skip, the higher the price to hire. Our team on 1800 336699 are on hand to advise you of the best size for your job.

You should book your skip, online or over the phone, as quickly as possible.  Online bookings require 48 hours to deliver – so if you need a skip on Wednesday you need to order it on Monday. But if you need it quicker, then just call us on 1800 336699 and we’ll do our best to accommodate you.

Hire period is for up to 4 days (unless otherwise agreed). If you require the skip for longer extra charges may apply. Please contact our office at skip@citybin.com or on 1800 336699 for more information.

Extra charges may incur if you require the skip for longer. Please contact our customer centre on 1800 336699 for more information.

Holding on to the skip for an extra day can mean that another customer is delayed receiving a skip.  The charge to hold onto the skip, longer than the agreed hire, is an additional €15.00 per day.

We begin our skip deliveries at 6am. However, due to the nature of our business, it is difficult for us to give an exact time of delivery. If you need a skip for a certain time we will do our best to meet your needs.

Due to the nature of our business, it is difficult for us to give an exact time for skips. We try to commit to either morning (from 6am) or afternoon (from 12noon) times. If you need a skip for a certain time, just get in touch and we will do our best to meet your needs.

Of course. Your skip will be dropped in the morning and we’ll collect it by lunchtime.

If you are placing the skip on a public road, parking bay, grass verge, or public walkway you may require a local authority permit in advance. Please contact your local authority to check (click here for contact details). If putting the skip in your driveway please have 10-foot clearance for our truck to enter, unfortunately, if you do not have this clearance, we are unable to drop the skip over walls or fences.

Please see our list of accepted and prohibited items for skips…

Accepted

Plastics
Metals
Wood
Paper / Magazines / Books
Garden Waste
Plasterboard
Clothing
Furniture
Toys

Prohibited

✘ Gas Cylinders
✘ Household Batteries
✘ Fluorescent Tubes
✘ Paints, Thinners, Oil etc.
✘ Asbestos
✘ Microwaves/Cookers
✘ TVs/Computer Monitors
✘ Washing Machines
✘ Dishwashers
✘ Soil
✘ Rubble
✘ Tyres
✘ IT Equipment
✘ Medical Drugs
✘ Septic Tank Waste
✘ Fridges/Freezers
✘ Any CF Gas Container

But please call us on 1800 336699 if you need to check if an item is suitable.

Only fill your skip up to the height of its sides. Loads must be secure and safe with no loose items. You are legally responsible for the contents of the skip you hire.

An overloaded skip is a hazard. The lorry may struggle to lift the skip, and your overfilled waste can be dangerous to transport. If your skip is overloaded, the driver may not take the risk to lift it.  You might be asked to remove the extra waste (delays can lead to extra charges).

Our skip waste is brought only to EPA–licensed facilities. There, it is sorted and processed so your recycling is maximised. Typically, none of your waste will end up in landfill!

Sure.  All online prices include VAT (at 13.5%).

Payment is made by Direct Debit from either your current account, credit or debit card. While most of our price plans are monthly, some customers also like to pay their bill upfront once per year.

Our drivers don’t carry cash, all skips are paid for by credit/debit card when you book.

We use varying facilities around the country to transfer, sort and dispose of your different wastes.

Black Bin: Much of your black bin ends up as fuel for the waste-to-energy facilities (Covanta is one in Dublin and there is another owned by Indaver in Meath). A small amount can end up in landfills in Meath or Wicklow i.e. when there are capacity issues in the first two.

Green Bin: Your green bin material collected and then sent to the Dublin Regional Materials Recovery Facility. Here it is sorted in to its component parts i.e. cardboard, paper, plastics, steel and aluminium. These materials are in turn shipped to proper recycling facilities (in Ireland, the UK, Europe and Asia).  However, up to 40% of the green bin material we collect is dirty or contaminated – so, often that is used as a replacement fuel for cement kilns in Ireland and occasionally as a fuel for the waste to energy facility in Poolbeg.

Brown Bin: Your brown bin material is composted in Ireland (there are numerous small plants dotted throughout the country). Most often, these plants use Anaerobic Digestion to turn the organic material into compost with a bi-product (methane) used to run small turbines which have the added advantage of generating electricity. Again, there can be contamination issues with this material which means a portion of it can end up as fuel for waste to energy or as landfill material.

When you sign up, we’ll send out your Welcome Pack. It contains your collection schedule, what goes into your bins, etc). We will deliver your bins within 3 to 5 working days. We will empty your first bin on your next collection day.

Sure. We will send you a text reminder message the evening before your bin is due for collection. We include which bin(s) to leave out and we also let you know your recycling statistics for the previous four weeks. This is just a reminder – so please also refer to your collection schedule.

We provide a service from 6:30am, so it is advisable to leave your bin out before this time at the kerbside, on the morning of your collection day. If you prefer, leave them out the night before. Our free text service will let you know which bins to put out.

Of course, your monthly Bindex shows you how much you’ve used each bin. It can also show how better recycling can lead to lower bills.

Our trucks have been calibrated by the National Standards Authority of Ireland (NSAI) and are regularly audited to make sure the weighing systems are accurate.

The Bill of Rights is our service pledge that we give each and every customer that uses our service. It’s included on your Welcome letter.

No hazardous or liquid waste can be accepted. Here are some of the other items which we cannot accept…

• Asbestos.
• Batteries.
• Computers.
• Contaminated soil.
• Florescent Light Bulbs.
• Fridges, freezers or any CF gas container.
• Gas cylinders.
• Glass.
• Medicines / medical waste.
• Paints, thinners, oil etc.,
• Septic tank waste.

N.B. Please note that these are only some of the items not suitable for acceptance, for further clarification, please contact the Environmental Protection Agency (www.epa.ie).

A Direct Debit is an instruction from you to your bank that it is OK for us to get paid directly by your bank. We will bill you the first week of each month and debit your account that amount between 7 and 14 days from the date of the bill. If there is any change to the payment frequency we will notify you in advance of your account being debited. In the event of an error, you are entitled to an immediate refund. If you wish to close your account with The City Bin Co, you can cancel your DD by writing to your Bank and The City Bin Co. We need 14 days’ notice to close an account and if payment is outstanding this must be cleared first.

Please remember to advise The City Bin Co. if any of your payment details change e.g. expiry date, new card details, change of address etc.

All payments are processed on a secure web server. All payment information you provide is encrypted using SSL (Secure Socket Layer) technology so that when you submit an order online nothing can be read as it travels down the secure line.

There are a number of measures and guarantees in place to safeguard you against genuine mistakes. Firstly, you are protected by the Direct Debit scheme rules. If at any time money is debited from your account incorrectly, the Banks and Building Societies guarantee to refund it. Secondly, no changes to the date, frequency or amount can be made without notifying you in advance of your account being debited (we do this on your bill). Thirdly, you have the right to instruct your Bank or Building Society to refuse a Direct Debit by writing in good time to them. And finally, you have the right to cancel any Direct Debit at any time simply by writing in good time to us or your Bank or Building Society. A copy of these safeguards will be included in our confirmation letter. Refunds, where applicable, will be paid no later than 30 days of any error being reported.

We use this policy with our price plans (we make it very clear when you sign up that such a policy applies to your plan). This is our way of giving you great value while keeping it fair for you and The City Bin Co. We have built these plans using our experience on how much waste a home produces given the number of people living there. We charge for excessive weight only when you dispose of weight in excess of the monthly* threshold allowance of waste in the grey landfill bin, the brown organic bin or the green recycling bin. (*Per lift for Lift Only Customers)

The vehicles we use for household collections are ‘split body vehicles’ which contain different compartments for the different waste streams.

You can send us an e-mail to home@citybin.com or call us on Freephone 1800 24 89 24. Alternatively you can post a letter to The City Bin Co, Oranmore Business Park, Oranmore, Galway and one of our team will be happy to assist you.

Of course. You can change to any pricing plan that we have available online in your area. Please check them out online at www.citybin.com and contact us. This can be done anytime for the vast majority of customers who are on monthly plans. If you have paid your service charge up-front for the year then you need to wait until the month your plan is due to expire in order to change.

We would hate to see you go, but you can cancel the service by giving at least 14 days written notice either by email to cancel@citybin.com or by letter to The City Bin Co, Oranmore Business Park, Oranmore, Galway.

The termination date of the contract must coincide with the last date of your billing period (see terms and conditions). If the contract is terminated within 12 months of the start date, a surcharge of €15 per bin may apply for returning and cleaning the bins. All new customers have a cooling off period of 7 working days starting from the date the contract is agreed. In such cases, no surcharge for the early termination fee will be applied.