Frequently Asked Questions

How does it work?

It’s as easy as 1,2,3… First, check that we service your location by typing your full address into the address bar. If we do service your address, you’ll be brought to the order page where you can choose from a set list of items. Simply choose a quantity and add to your cart. When you’re happy that you have everything selected, you can proceed to pick a date and time. We’re happy to collect from you 6 days a week (except Sundays & Bank Holidays) anytime from 8am to 8pm. So, just select a date and choose an available slot and we’ll be there within that time slot.

What days is the service available?

We’re happy to collect from you 6 days a week (except Sundays & Bank Holidays) anytime from 8am to 8pm.

I can’t see my address – why?

As this is a new service, we’re testing it in a small area to make sure we get it right!

Do I need to be there?

If your property is a terraced house or on a public pathway your council will not allow you to leave junk on a public area in a way that is unsightly or causes an obstruction. This means you must be present at the time of collection.

What if I have extra on the day?

If there’s anything extra left outside, we will contact you to make sure it’s okay to take it away and update your bill. And, if you’re present at the time of collection, we can also take cash for the extra items.

Can I get help bringing things out?

Our staff aren’t allowed to go in to your home or premises (for lots of sensible reasons). So, we have to rely on you leaving your items outside your door– hope that’s okay.

I have something that’s not on your list, can you take it?

Only items that are on the order page can be accepted (apart from full and half van loads). In time, we may add to that list. So, if you have any suggestions, please email home@citybin.com.

How do I pay?

Payment is made by credit or debit card.

Can I change my order online?

Right now, the only way to change your order is to call us on 1800 248924.

What if I am concerned over the security of information

All payments are processed on a secure web server. All payment information you provide is encrypted using SSL (Secure Socket Layer) technology so that when you submit an order online nothing can be read as it travels down the secure line.