Frequently Asked Questions

How does it work?

It’s as easy as 1,2,3… First, check that we service your location by typing your full address into the address bar. If we do service your address, you’ll be brought to the order page where you can choose from a set list of items. Simply choose a quantity and add to your cart. When you’re happy that you have everything selected, you can proceed to pick a date and time. We’re happy to collect from you 6 days a week (except Sundays & Bank Holidays) anytime from 8am to 8pm. So, just select a date and choose an available slot and we’ll be there within that time slot.

What days is the service available?

We’re happy to collect from you 6 days a week (except Sundays & Bank Holidays) anytime from 8am to 8pm.

I can’t see my address – why?

As this is a new service, we’re testing it in certain areas to make sure we get it right! If you think your address should be included please call us on 1800 248924.

Do I need to be there?

If your property is a terraced house or on a public pathway your council will not allow you to leave junk on a public area in a way that is unsightly or causes an obstruction. This means you must be present at the time of collection.

What if I have extra on the day?

If there’s anything extra left outside, we will contact you to make sure it’s okay to take it away and update your bill. And, if you’re present at the time of collection, we can also take cash for the extra items.

Can I get help bringing things out?

Our staff aren’t allowed to go in to your home or premises (for lots of sensible reasons). So, we have to rely on you leaving your items outside your door– hope that’s okay.

I have something that’s not on your list, can you take it?

To make it simpler for customers, we’ve limited the items to the most common presented during our trial phase. Outside of those we suggest booking a quarter, half or full load which offers both value and flexibility. If you have any questions, please call us on 1800 248924 or email home@citybin.com.

How do I pay?

Payment is made by credit or debit card.

Can I change my order online?

Right now, the only way to change your order is to call us on 1800 248924.

What if I am concerned over the security of information?

All payments are processed on a secure web server. All payment information you provide is encrypted using SSL (Secure Socket Layer) technology so that when you submit an order online nothing can be read as it travels down the secure line.

What if I need to cancel?

We operate a 24-hour cancellation policy, but we understand that sometimes situations change. So, if you need to cancel within the 24-hour timeframe, please call us on 1800 248924, and we’ll do what we can to accommodate you or reschedule the collection.