FAQs

Commercial customers can avail of collections for the following waste types;

• General Waste, Mixed Dry Recycling, Organic Waste, Glass, Cardboard Bales, Plastic Bales, Dry Industrial Waste.
• In addition, Retailers, wholesalers, health facilities, public/private businesses, schools & colleges can avail of free commercial WEEE collections by clicking here.

The Household Bin price varies, depending on which plan is available in your area.

• To see what price plans are available in your area, click on the following link.
  All prices are inclusive of VAT.
• You have the option of paying by month or an annual upfront fee.
• Your price plan is made up of a service charge and a pay-by-use charge.
• The City Bin Co. operates a ‘Fair Usage Policy’ (FUP) with many of our household price plans. This means that you are entitled to a monthly kilogram allowance on selected bins, after which you will be charged if you exceed this threshold. But don’t worry, most customers will comfortably operate within this weight allowance and will not incur additional charges.
• Once you’re happy to proceed with your preferred price plan, you just need your bank account details (IBAN) or credit card details ready to set up your payment method.
• When you sign up you can receive a free weekly text reminder, the evening before your bins are scheduled to be collected, telling you what bin(s) to leave out.
• And – as a Household Bin customer, you are entitled to a discount on our skip hire prices.

The City Bin Co. prides itself on having no hidden charges. You simply receive a guaranteed, hassle-free service, for a great price.

We’ve made it as easy as possible to create both household and business accounts. But if there’s anything you’re unsure of, just give us a call on 1800 24 89 24 – we’re here to help. Otherwise, we look forward to delivering amazing service to you for many years to come.

• To set up a commercial / business account, please contact our Customer Centre team on 1800 24 89 24 or email info@citybin.com, and we will have one of our team get in touch to discuss your specific needs.
• You can also get a quote using the Get A Quote form on our For Business page.

• For commercial / business pricing, please contact our Customer Centre team on 1800 24 89 24 or email info@citybin.com, and we will have one of our team get in touch to discuss your specific needs.
• You can also get a quote using the Get A Quote form on our For Business page.

Payment is made by direct debit or credit/debit card.

• We require an active IBAN or credit/debit card on file for all Household Bin accounts.
• You can call our Customer Centre team on 1800 24 89 24. and provide IBAN/card details securely over the phone.
• If you need to update your payment details at any time, please contact our Customer Centre on Freefone 1800 24 89 24.
• Alternatively, we can send you a Direct Debit form.

• Commercial schedules are based on individual customer needs. If you want to know what days that your bins are due to be collected or if you want to make changes to your collection schedule, please contact info@citybin.com or call 1800 24 89 24.

We understand that customers’ needs may change from time to time so we’ve made it as easy as possible to make changes to your account or booking. As ever, if there’s some issue that has prompted this, we would love an opportunity to discuss it – just give us a call on 1800 24 89 24. Otherwise, thank for your business.

• To cancel a commercial / business account, please contact your account manager or our Customer Centre team on 1800 24 89 24.
• Our commercial e-mail address is info@citybin.com.

• Your collection calendar / schedule is available to view and print here. If you have any problems finding your location please contact home@citybin.com or call 1800 24 89 24.
• General Waste (black lid) bin is collected one week and the Recycling (green lid) and Organic (brown lid) bins on alternate weeks.
• To make remembering easier, when you sign up you can receive a free weekly text reminder, the evening before your bins are scheduled to be collected, telling you what bin(s) to leave out.
• Please contact home@citybin.com or call 1800 24 89 24 if you want to get this reminder text or if you want to change the number the text currently goes to.
• We do collect on bank holidays as normal, but Christmas schedules may be altered for operational reasons, in which case we’ll always let customers know in advance.

• You can put plastics, metals, wood, paper, magazines, books, garden waste, plasterboard, clothing, furniture, or toys in your skip.

What can go into each of your 3 bins?

Green Lid / Mixed Recycling

• Paper
• Newspapers & Magazines
• Cardboard (Clean & Dry)
• Phonebooks & Catalogues
• Cereal Boxes
• Steel Food Cans
• Aluminium Drink Cans
• Plastic Bottles
• Tetra Paks (Juice & Milk Cartons)
• Plastic Bottles (Mineral, Milk & Detergent Bottles)…
• No Glass – No Black Bags – No Food Waste – No Pizza Boxes

Brown Lid / Organic Waste

• Cooked & Raw Foods
• Kitchen Food Scrap
• Meat, Fish, Poultry & Bones
• Fruits & Vegetables
• Bread, Cakes & Biscuits
• Eggs & Dairy
• Out Of Date Food
• Coff­ee Grinds & Paper Filters
• Tea Leaves & Tea Bags
• Food Soiled Paper Napkins, Paper Towels & Pizza Boxes
• Plant Trimmings, Cut Flowers & Old Plants…
• No Glass – No Plastic Bags – No Food Packaging

Grey Lid / General Waste

• All other Non-Compostable, Non-Recyclable, Non-Hazardous Waste e.g.
• Ashes
• Bathroom Sanitary Items
• Dirty Plastic
• Crisp Packets
• Plastic Food
• Wrappers
• Non-CFL Light Bulbs
• Old Stained Clothing
• Toothpaste Tubes
• Tin Foil
• Wax Paper Wrap…
• No Glass

Any bin containing bricks, tiles, sand, cement, or any heavy inert materials, which may cause damage to our vehicle equipment, will not be emptied.
If in doubt please phone & find out 1800 24 89 24.

• No hazardous or liquid waste is permitted in any of your bins.
• Some examples of items that you cannot put in your bin include asbestos, batteries, computers, contaminated soil, florescent light bulbs, fridges, freezers, or any CF gas container, gas cylinders, glass, medicines / medical waste, paints, thinners, oil, or septic tank waste.
• If you are unsure about any item, please call us on 1800 24 89 24.

• Our crew place the bin(s) on the lifters at the back of the truck.
• The weighing system on the truck takes a note of the weight in the full bin when it is placed on the lifter.
• The contents of the bin are then emptied into the back of the truck.
• The weighing system on the truck takes a note of the weight in the bin after the contents have been tipped into the back of the truck.
• The difference in these 2 weights equates to the weight of the contents that were emptied into the back of the truck.
• This is the weight that will be registered against your bin lift on the day.

We understand that customers’ needs may change from time to time so we’ve made it as easy as possible to make changes to your account.

• You can cancel your Household Bin account by giving 14 days notice by email to  home@citybin.com or by post to The City Bin Co., Oranmore Business Park, Oranmore, Co. Galway H91 X4F5.
• Please include the address and the date of closure.
• The termination date of the Contract must coincide with the last date of a billing period. For example, if you are billed on a monthly basis, your 14 days’ notice must, at a minimum, coincide with the last day of the month in which you intend to terminate the Contract.
• If a credit applies to a Customer’s account on termination or cancellation of the Services the Customer will receive a refund for the prepaid period less any Cancellation Fee that may be applied.
• If you cancel or do not renew your service with The City Bin Co. there will be a cancellation fee of €15 per bin charged against your account. This amount will be deducted from any refund balance due to you.
• Where a Customer has obtained a discounted Price that is subject to the Customer agreeing to a minimum Term of Contract and the Customer subsequently cancels or terminates the Contract, prior to the expiry of the minimum Term, The City Bin Co. reserves the right to charge the Customer the remaining balance of the Price due to The City Bin Co. for the remainder of the Term.

As ever, if there’s some issue that has prompted this, we would love an opportunity to discuss it – just give us a call on 1800 24 89 24. Otherwise, thank for your business.

We know that your circumstances can change for various reasons, and we are always willing to work with you to find a price plan that better suits your current needs.

• Monthly Price Plans: You can switch monthly price plans at any time by contacting our team on home@citybin.com or 1800 24 89 24. Your new price plan will take effect on your next billing cycle.
• Annual Price Plans: If you have paid your service charge up-front for the year, you will need to wait until the month your plan is due to expire before you change.

We’ve made it as easy as possible to create a Household Bin account.

• To set up a Household Bin account, just click here to first check if we service your area.
• Alternatively, you can call our Customer Centre on Freefone 1800 24 89 24 & one of our team will be happy to assist you with the best price plan to suit your needs.
• Once you’re happy to proceed with your preferred price plan, you just need to have your bank account (IBAN) or credit card details ready to set up your preferred payment method.

If there’s anything you’re unsure of, just give us a call on 1800 24 89 24. Otherwise, we look forward to delivering amazing service to you for many years to come.

• You will receive a text reminder the evening before your skip is due to be delivered, and when it is scheduled to be taken back.
• If you need to reschedule your delivery or your take back, please contact skip@citybin.com or contact 1800 33 66 99

• To cancel a skip, we require 24 hours’ notice. If the circumstances are outside your control, we will do our best to rearrange the skip for you.
• Please contact our Customer Centre team on 1800 24 89 24.
• Our skip e-mail address is skip@citybin.com.

• To cancel a skip, we require 24 hours’ notice. If the circumstances are outside your control, we will do our best to rearrange the skip for you.
• Please contact our Customer Centre team on 1800 24 89 24.
• Our skip e-mail address is skip@citybin.com.

• To find out where to deposit any items that cannot be disposed of in your bins, click here.
• Galway customers can bring many of these items in to our Waste & Recycling Centre in Oranmore.
• Dublin customers can find their nearest bring centre / civic amenity centre by clicking on the links below
  Dublin City Council   South Dublin County Council   Fingal County Council

• If you have the occasional extra bag of waste or recycling, we can collect it, provided you bag it correctly and notify us at home@citybin.com.
• If you regularly have extra bags, and you have the space to store it, we can supply you with an additional bin. A small fee will be applied.
• You can hire a Skip in Dublin & Galway (10% for existing Household Bin Collection customers).

• Our Household Bins are available in 240L sizes.
• Household waste is categorised as General Waste, Mixed Dry Recycling and Organic Waste.
• General Waste is put into the red bin, with the black lid.
• Mixed Dry Recycling is put into the red bin, with the green lid.
• Organic Waste (food and garden) is put into the red bin, with the brown lid.

• Skips come in three different sizes and are priced from small to large.
• To find out the price of each size skip in your area, click here.
• Household customers can avail of a discount on the listed price (see website for details)
• Hire period is for a maximum of 4 days (unless otherwise agreed). An additional fee may be charged for exceeding this.

• All skip orders should be placed using credit/debit card only.
• Payment must be in advance.
• For the security of our crews, we do not accept cash or cheque on delivery or collection.

What can go into each of your 3 bins?

Green Lid / Mixed Recycling

• Paper
• Newspapers & Magazines
• Cardboard (Clean & Dry)
• Phonebooks & Catalogues
• Cereal Boxes
• Steel Food Cans
• Aluminium Drink Cans
• Plastic Bottles
• Tetra Paks (Juice & Milk Cartons)
• Plastic Bottles (Mineral, Milk & Detergent Bottles)…
• No Glass – No Black Bags – No Food Waste – No Pizza Boxes

Brown Lid / Organic Waste

• Cooked & Raw Foods
• Kitchen Food Scrap
• Meat, Fish, Poultry & Bones
• Fruits & Vegetables
• Bread, Cakes & Biscuits
• Eggs & Dairy
• Out Of Date Food
• Coff­ee Grinds & Paper Filters
• Tea Leaves & Tea Bags
• Food Soiled Paper Napkins, Paper Towels & Pizza Boxes
• Plant Trimmings, Cut Flowers & Old Plants…
• No Glass – No Plastic Bags – No Food Packaging

Grey Lid / General Waste

• All other Non-Compostable, Non-Recyclable, Non-Hazardous Waste e.g.
• Ashes
• Bathroom Sanitary Items
• Dirty Plastic
• Crisp Packets
• Plastic Food
• Wrappers
• Non-CFL Light Bulbs
• Old Stained Clothing
• Toothpaste Tubes
• Tin Foil
• Wax Paper Wrap…
• No Glass

Any bin containing bricks, tiles, sand, cement, or any heavy inert materials, which may cause damage to our vehicle equipment, will not be emptied.
If in doubt please phone & find out 1800 24 89 24.

First of all, don’t worry – it can happen for a number of reasons, such as expired card details etc. A quick step-by-step of the process is as follows:

• You will be notified by SMS if you miss a payment.
• A secure link will be provided allowing you to pay online within 5 days. Your account remains active during this time.
• If your bill remains unpaid after 5 days, you will receive a second SMS informing you that payment must be made within the next 24 hours, to ensure a continuation of your service.
• If the bill remains unpaid after this time, you will receive a final SMS informing you that our system has placed your account on hold.
• Your bins will not be emptied while your account is on hold.
• Please note that if you have new card or bank details (different from those that you originally signed up with), you will need to contact our customer centre on 1800 24 89 24 to inform our Customer Centre team of any updates/changes. Your new details must be saved to your account so that they can be used for future payments.

How do I get my Household Bin account reactivated?

• You should call our Customer Centre team on 1800 24 89 24 (during working hours) to pay any outstanding bills.
• Payments must be made at least 24 hours in advance of your collection day to ensure services are restored in time for your weekly collection.

To add some context – we talk about our industry as having 3 ‘boxes’…

• “Box 1” collect segregated material from homes (and businesses) and dispose of this material in licensed Box 2 sites,
• “Box 2” sites sort and process material (i.e., breaking the green bin in to its constituent materials, bulk materials for transport, etc.) and send it to Box 3, and
• “Box 3” end disposal sites are typically the endpoint of the value chain (includes recyclers, cement kilns, waste-to-energy, landfill, etc.)

The City Bin Co. primarily focuses on Box 1 in the same way that a company like Dublin Waste to Energy (Covanta) are a Box 3 player.

Breakdown of the amount of household material collected by The City Bin Co.

• If you look at the material we collect, by weight, 24% is put in the green bin, 29% is in the brown bin and 47% is in the black bin.
• So, our household customers have the highest recycling rates in the country (based on IWMA research).  So, thank you… this achievement is a testament to our customers’ dedication towards creating a cleaner and greener future for all.  So, if you are interested in increasing your recycling rates even further, then please check out our resources here. For our part, we’ll keep sending you your recycling data (e.g. your BinDex), sharing best recycling practices and innovating to keep The City Bin Co. at the top of its game.
• Because we ship to EPA-approved 3rd party facilities for processing, the various materials can end up being bulked up and mixed with material from other collectors, making it difficult to determine exactly how much of our waste ends up in, for instance, cement kilns versus energy-generating incinerators.  However, we know that very little of the material goes to traditional landfill.
• The 3rd party sites we use send their contaminated green bin predominantly to cement kilns, their contaminated brown bin to waste to energy (i.e., Covanta).  Furthermore, some of the black bin material (organics and metals) is removed and recovered also.

What amount of recyclable material collected by The City Bin Co. is soiled by contaminating items in recycling bins?

• From discussions with the sorting plants, it’s about 35% (most of which ends up in cement kilns).

What amount of material in general waste bins could be recycled or composted instead of heading for landfill/incinerated? 

• Again, we do not have exact data on this.  We are providing a three-bin service since 2006 and our data would indicate that our customers are better recyclers than the national picture.
• In Ireland, there is over one million tonnes of food waste disposed of each year.  Around 1/3 of this comes from households. Every household in Ireland is responsible for 1 ton of food waste, and over 50% of household food waste ends up in the wrong bin. Food waste should be recovered via the brown bin and converted to compost for reuse. *Source: Govt website.

We start Household Bin Collection Services from 6:00am.

• Please leave your bin(s) out by this time at the kerbside, on the morning of your collection day. If you prefer, leave them out the night before.
• To make remembering easier, when you sign up you can receive a free weekly text reminder, the evening before your bins are scheduled to be collected, telling you what bin(s) to leave out.
• Please contact home@citybin.com or call 1800 24 89 24 if you want to get this reminder text or if you want to change the number the text currently goes to.

• You cannot put asbestos, gas containers, computer monitors, dishwashers, fluorescent tubes, fridges/freezers, household batteries, IT equipment, medical drugs, microwaves/cookers, oil, paints, rubble, septic tank waste, soil, thinners, TVs, tyres, washing machines into your skip.
• If you are unsure about any item, please call us on 1800 24 89 24.

• No hazardous or liquid waste is permitted in any of your bins.
• Some examples of items that you cannot put in your bin include asbestos, batteries, computers, contaminated soil, florescent light bulbs, fridges, freezers, or any CF gas container, gas cylinders, glass, medicines / medical waste, paints, thinners, oil, or septic tank waste.
• If you are unsure about any item, please call us on 1800 24 89 24.

• You can only fill your skip up to the height of its sides. Loads must be secure and safe with no loose items. You are legally responsible for the contents of the skip you hire.
• If you live in Galway, you can bring the additional items out to our Waste & Recycling Centre in Oranmore.
• If you live in Dublin, you can bring the additional items to your local bring centre.
  Dublin City Council   South Dublin County Council   Fingal County Council

• We are happy to repair your household bin lid or wheels, free of charge.
• If your bin is damaged beyond repair, we can replace it for you. A small fee may apply.
• Contact us on 1800 24 89 24 to book a repair or replacement.

• All you need to do is contact us at info@citybin.com or 1800 24 89 24 to book a repair or replacement.
• You can also contact your Account Manager to arrange a repair.

• If you have more items than you originally thought, you can contact our service team on 1800 33 66 99 to amend your order and pay the difference.

• Our crews will only empty bins that are presented on the kerbside for collection at the designated time.
• They will look inside your bins before emptying them to make sure that the bins are not contaminated with items that are not permitted.
• If the bins are contaminated with any prohibited items, they cannot be emptied. If your bin has not been emptied due to contamination, please contact us on 1800 24 89 24.

• The skip will be placed where you have instructed it to go.
• If you are putting the skip in your driveway, you must have a 10-foot clearance for our truck to enter.
• If you do not have this clearance, we are unable to drop the skip over walls or fences.
• If you have requested the skip to be placed on a public road, parking bay, grass verge or public walkway, you may require a local authority permit in advance. It is your responsibility to arrange this.
• It is advisable to lay down some tarpaulin or timber planks underneath where the skip is to be placed if you want to protect the ground surface.

• It is important that all items are disposed of securely in the skip and do not exceed the guidelines in our Terms & Conditions.
• You will receive a text reminder the evening before your skip is scheduled to be taken back.
• If you need to reschedule your delivery or your take back, please contact skip@citybin.com or contact 1800 33 66 99