Here you’ll find easy to understand answers to the most common questions we get. For anything not covered please email home@citybin.com
For Commercial payment options, please contact your account manager, call us on 1800 24 89 24 or email info@citybin.com.
Commercial customers can avail of collections for the following waste types;
The Household Bin price varies, depending on which plan is available in your area.
The City Bin Co. prides itself on having no hidden charges. You simply receive a guaranteed, hassle-free service, for a great price.
We’ve made it as easy as possible to create both household and business accounts. But if there’s anything you’re unsure of, just give us a call on 1800 24 89 24 – we’re here to help. Otherwise, we look forward to delivering amazing service to you for many years to come.
Payment is made by direct debit or credit/debit card.
We understand that customers’ needs may change from time to time so we’ve made it as easy as possible to make changes to your account or booking. As ever, if there’s some issue that has prompted this, we would love an opportunity to discuss it – just give us a call on 1800 24 89 24. Otherwise, thank for your business.
What can go into each of your 3 bins?
Green Lid / Mixed Recycling
Brown Lid / Organic Waste
Grey Lid / General Waste
Any bin containing bricks, tiles, sand, cement, or any heavy inert materials, which may cause damage to our vehicle equipment, will not be emptied.
If in doubt please phone & find out 1800 24 89 24.
Our waste and recycling centre (civic amenity centre) is a convenient solution for anyone that needs to dispose of large/bulky items, or general waste & recycling, in a secure and EPA-approved facility.
Regular Opening Hours:
Monday – Friday: 9am – 5pm (open during lunch) / Saturday: 9am – 1pm / Sunday & Public Holidays: Closed
Location:
Oranmore, Galway. Eircode is H91 EVW3 or Click Here for location.
Payment:
We accept cash, credit/debit card, Google Pay and Apple Pay. There is a minimum charge of €4 on all transactions. All prices include VAT at 13.5%. Please note: household customers cannot add charges to their account, business customers must be pre-authorised to add charges to their account.
Paint – effective from 23/03/2024 we will resume accepting paint.
Pricing as follows – €1/L (eg. 5L Can = €5 etc.) But if unsure, just ask at the Recycling Centre office.
Free to dispose:
Fixed Price Options:
| 1 x Bag of General Waste: €4.50 | 1 x Bag of Recycling Material: €2.00 | Combo (1 x Bag of General Waste and 1 x Bag of Recycling): €5.50 |
| Boot Load of Material: €17.00 | Car Load of Material: €28.00 | Motor Vehicle Weighing (for tax purposes): €20.00 No appointment Required |
| Single Mattress: €20.00 | Double Mattress: €25.00 | Single Bulky Item: €15.00 |
Weight Based Price Options:
| General Waste: €0.26c/Kg | Mixed Recycling: €0.15c/Kg | Skip Waste/Builder Waste*: €0.23c/Kg |
| Timber Waste (including hedge cuttings and grass): €0.14c/Kg | Tiles/Rubble/Soil: €0.05c/Kg | *Mixed dry waste, builders waste, skip waste & hard plastic are all acceptable in this group |
Prohibited:
We understand that customers’ needs may change from time to time so we’ve made it as easy as possible to make changes to your account.
As ever, if there’s some issue that has prompted this, we would love an opportunity to discuss it – just give us a call on 1800 24 89 24. Otherwise, thank for your business.
We know that your circumstances can change for various reasons, and we are always willing to work with you to find a price plan that better suits your current needs.
We’ve made it as easy as possible to create a Household Bin account.
If there’s anything you’re unsure of, just give us a call on 1800 24 89 24. Otherwise, we look forward to delivering amazing service to you for many years to come.
What can go into each of your 3 bins?
Green Lid / Mixed Recycling
Brown Lid / Organic Waste
Grey Lid / General Waste
Any bin containing bricks, tiles, sand, cement, or any heavy inert materials, which may cause damage to our vehicle equipment, will not be emptied.
If in doubt please phone & find out 1800 24 89 24.
First of all, don’t worry – it can happen for a number of reasons, such as expired card details etc. A quick step-by-step of the process is as follows:
How do I get my Household Bin account reactivated?
To add some context – we talk about our industry as having 3 ‘boxes’…
The City Bin Co. primarily focuses on Box 1 in the same way that a company like Dublin Waste to Energy (Covanta) are a Box 3 player.
Breakdown of the amount of household material collected by The City Bin Co.
What amount of recyclable material collected by The City Bin Co. is soiled by contaminating items in recycling bins?
What amount of material in general waste bins could be recycled or composted instead of heading for landfill/incinerated?
We start Household Bin Collection Services from 6:00am.
Payment is made by Direct Debit from either your current account, credit or debit card. While most of our price plans are monthly, some customers also like to pay their bill upfront once per year.
We use varying facilities around the country to transfer, sort and dispose of your different wastes.
Black Bin: Much of your black bin ends up as fuel for the waste-to-energy facilities (Covanta is one in Dublin and there is another owned by Indaver in Meath). A small amount can end up in landfills in Meath or Wicklow i.e. when there are capacity issues in the first two.
Green Bin: Your green bin material collected and then sent to the Dublin Regional Materials Recovery Facility. Here it is sorted in to its component parts i.e. cardboard, paper, plastics, steel and aluminium. These materials are in turn shipped to proper recycling facilities (in Ireland, the UK, Europe and Asia). However, up to 40% of the green bin material we collect is dirty or contaminated – so, often that is used as a replacement fuel for cement kilns in Ireland and occasionally as a fuel for the waste to energy facility in Poolbeg.
Brown Bin: Your brown bin material is composted in Ireland (there are numerous small plants dotted throughout the country). Most often, these plants use Anaerobic Digestion to turn the organic material into compost with a bi-product (methane) used to run small turbines which have the added advantage of generating electricity. Again, there can be contamination issues with this material which means a portion of it can end up as fuel for waste to energy or as landfill material.
When you sign up, we’ll send out your Welcome Pack. It contains your collection schedule, what goes into your bins, etc). We will deliver your bins within 3 to 5 working days. We will empty your first bin on your next collection day.
The Welcome Pack includes a letter (and freepost envelope) that you simply sign and return to us and we will in turn inform your collector that you have joined The City Bin Co. It instructs them to remove their bins from your home.
Sure. We will send you a text reminder message the evening before your bin is due for collection. We include which bin(s) to leave out and we also let you know your recycling statistics for the previous four weeks. This is just a reminder – so please also refer to your collection schedule.
We provide a service from 6:30am, so it is advisable to leave your bin out before this time at the kerbside, on the morning of your collection day. If you prefer, leave them out the night before. Our free text service will let you know which bins to put out.
Of course, your monthly Bindex shows you how much you’ve used each bin. It can also show how better recycling can lead to lower bills.
Our trucks have been calibrated by the National Standards Authority of Ireland (NSAI) and are regularly audited to make sure the weighing systems are accurate.
The Bill of Rights is our service pledge that we give each and every customer that uses our service. It’s included on your Welcome letter.
No hazardous or liquid waste can be accepted. Here are some of the other items which we cannot accept…
N.B. Please note that these are only some of the items not suitable for acceptance, for further clarification, please contact the Environmental Protection Agency (www.epa.ie).
A Direct Debit is an instruction from you to your bank that it is OK for us to get paid directly by your bank. We will bill you the first week of each month and debit your account that amount between 7 and 14 days from the date of the bill. If there is any change to the payment frequency we will notify you in advance of your account being debited. In the event of an error, you are entitled to an immediate refund. If you wish to close your account with The City Bin Co, you can cancel your DD by writing to your Bank and The City Bin Co. We need 14 days’ notice to close an account and if payment is outstanding this must be cleared first.
Please remember to advise The City Bin Co. if any of your payment details change e.g. expiry date, new card details, change of address etc.
All payments are processed on a secure web server. All payment information you provide is encrypted using SSL (Secure Socket Layer) technology so that when you submit an order online nothing can be read as it travels down the secure line.
There are a number of measures and guarantees in place to safeguard you against genuine mistakes. Firstly, you are protected by the Direct Debit scheme rules. If at any time money is debited from your account incorrectly, the Banks and Building Societies guarantee to refund it. Secondly, no changes to the date, frequency or amount can be made without notifying you in advance of your account being debited (we do this on your bill). Thirdly, you have the right to instruct your Bank or Building Society to refuse a Direct Debit by writing in good time to them. And finally, you have the right to cancel any Direct Debit at any time simply by writing in good time to us or your Bank or Building Society. A copy of these safeguards will be included in our confirmation letter. Refunds, where applicable, will be paid no later than 30 days of any error being reported.
We use this policy with our price plans (we make it very clear when you sign up that such a policy applies to your plan). This is our way of giving you great value while keeping it fair for you and The City Bin Co. We have built these plans using our experience on how much waste a home produces given the number of people living there. We charge for excessive weight only when you dispose of weight in excess of the monthly* threshold allowance of waste in the grey landfill bin, the brown organic bin or the green recycling bin. (*Per lift for Lift Only Customers)
The vehicles we use for household collections are ‘split body vehicles’ which contain different compartments for the different waste streams.
You can send us an e-mail to home@citybin.com or call us on Freephone 1800 24 89 24. Alternatively you can post a letter to The City Bin Co, Oranmore Business Park, Oranmore, Galway and one of our team will be happy to assist you.
Of course. You can change to any pricing plan that we have available online in your area. Please check them out online at www.citybin.com and contact us. This can be done anytime for the vast majority of customers who are on monthly plans. If you have paid your service charge up-front for the year then you need to wait until the month your plan is due to expire in order to change.
We would hate to see you go, but you can cancel the service by giving at least 14 days written notice either by email to cancel@citybin.com or by letter to The City Bin Co, Oranmore Business Park, Oranmore, Galway.
The termination date of the contract must coincide with the last date of your billing period (see terms and conditions). If the contract is terminated within 12 months of the start date, a surcharge of €15 per bin may apply for returning and cleaning the bins. All new customers have a cooling off period of 7 working days starting from the date the contract is agreed. In such cases, no surcharge for the early termination fee will be applied.
