Bulk & Junk Collection cancellation

• To cancel a City Junk collection, we require 24 hours’ notice. If the circumstances are outside your control, we will do our best to rearrange the collection for you.
• Please contact our Customer Centre team on 1800 24 89 24.
• Our City Junk e-mail address is skip@citybin.com.

Bulk & Junk Collection payment

• All Skip and Junk orders should be placed using credit/debit card only.
• Payment must be in advance.
• For the security of our crews, we do not accept cash or cheque on delivery or collection.

Bulk & Junk Collection prices

• The bulk collection service is only available in Galway at present.
• Bulk collections are priced according to the equivalent space the items take up in the City Junk van.
• To find out what each load costs, click here.
• There is a minimum charge of €25 per visit.

Junk Scheduling

• You will receive a text reminder the evening before your bulk / junk collection is due to take place, reminding you to leave all items outside of your premises for collection.
• If you need to reschedule your collection, please contact skip@citybin.com or contact 1800 33 66 99

What can the City Junk van not collect?

• Due to our waste permit restrictions and for the safety of our crews, we cannot accept asbestos, batteries, gas cylinders, fluorescent tubes, paints, thinners, or oil.

What happens when the City Junk van comes to collect my items?

• Our driver will load the van with the items you have left outside for collection.
• Our staff aren’t allowed to go into your home or premises, so we have to rely on you leaving your items outside your door for collection.
• If your property is a terraced house or on a public pathway, your council will not allow you to leave junk on a public area in a way that is unsightly or causes an obstruction. This means you must be present at the time of collection.

What items can the City Junk van collect?

• The van can collect anything that won’t fit in your bin e.g., old furniture, mattresses, carpets, bulky goods, electrical items, garden items etc.

What if I have more items than I originally booked?

• If you have more items than you originally thought, you can contact our service team on 1800 33 66 99 to amend your order and pay the difference.