- If you have the occasional extra bag of waste or recycling, we can collect it, provided you bag it correctly and notify us at home@citybin.com.
- If you regularly have extra bags, and you have the space to store it, we can supply you with an additional bin. A small fee will be applied.
- You can hire a Skip in Dublin & Galway (10% for existing Household Bin Collection customers) or avail of our Junk Collection service City Junk in Galway.
- Our Household Bins are available in 240L sizes.
- Household waste is categorised as General Waste, Mixed Dry Recycling and Organic Waste.
- General Waste is put into the red bin, with the black lid.
- Mixed Dry Recycling is put into the red bin, with the green lid.
- Organic Waste (food and garden) is put into the red bin, with the brown lid.
What can go into each of your 3 bins?
Green Lid / Mixed Recycling
- Paper
- Newspapers & Magazines
- Cardboard (Clean & Dry)
- Phonebooks & Catalogues
- Cereal Boxes
- Steel Food Cans
- Aluminium Drink Cans
- Plastic Bottles
- Tetra Paks (Juice & Milk Cartons)
- Plastic Bottles (Mineral, Milk & Detergent Bottles)…
- No Glass – No Black Bags – No Food Waste – No Pizza Boxes
Brown Lid / Organic Waste
- Cooked & Raw Foods
- Kitchen Food Scrap
- Meat, Fish, Poultry & Bones
- Fruits & Vegetables
- Bread, Cakes & Biscuits
- Eggs & Dairy
- Out Of Date Food
- Coffee Grinds & Paper Filters
- Tea Leaves & Tea Bags
- Food Soiled Paper Napkins, Paper Towels & Pizza Boxes
- Plant Trimmings, Cut Flowers & Old Plants…
- No Glass – No Plastic Bags – No Food Packaging
Grey Lid / General Waste
- All other Non-Compostable, Non-Recyclable, Non-Hazardous Waste e.g.
- Ashes
- Bathroom Sanitary Items
- Dirty Plastic
- Crisp Packets
- Plastic Food
- Wrappers
- Non-CFL Light Bulbs
- Old Stained Clothing
- Toothpaste Tubes
- Tin Foil
- Wax Paper Wrap…
- No Glass
Any bin containing bricks, tiles, sand, cement, or any heavy inert materials, which may cause damage to our vehicle equipment, will not be emptied.
If in doubt please phone & find out 1800 24 89 24.
First of all, don’t worry – it can happen for a number of reasons, such as expired card details etc. A quick step-by-step of the process is as follows:
- You will be notified by SMS if you miss a payment.
- A secure link will be provided allowing you to pay online within 5 days. Your account remains active during this time.
- If your bill remains unpaid after 5 days, you will receive a second SMS informing you that payment must be made within the next 24 hours, to ensure a continuation of your service.
- If the bill remains unpaid after this time, you will receive a final SMS informing you that our system has placed your account on hold.
- Your bins will not be emptied while your account is on hold.
- Please note that if you have new card or bank details (different from those that you originally signed up with), you will need to contact our customer centre on 1800 24 89 24 to inform our Customer Centre team of any updates/changes. Your new details must be saved to your account so that they can be used for future payments.
How do I get my Household Bin account reactivated?
- You should call our Customer Centre team on 1800 24 89 24 (during working hours) to pay any outstanding bills.
- Payments must be made at least 24 hours in advance of your collection day to ensure services are restored in time for your weekly collection.
We start Household Bin Collection Services from 6:00am.
- Please leave your bin(s) out by this time at the kerbside, on the morning of your collection day. If you prefer, leave them out the night before.
- To make remembering easier, when you sign up you can receive a free weekly text reminder, the evening before your bins are scheduled to be collected, telling you what bin(s) to leave out.
- Please contact home@citybin.com or call 1800 24 89 24 if you want to get this reminder text or if you want to change the number the text currently goes to.
- We are happy to repair your household bin lid or wheels, free of charge.
- If your bin is damaged beyond repair, we can replace it for you. A small fee may apply.
- Contact us on 1800 24 89 24 to book a repair or replacement.
- Our crews will only empty bins that are presented on the kerbside for collection at the designated time.
- They will look inside your bins before emptying them to make sure that the bins are not contaminated with items that are not permitted.
- If the bins are contaminated with any prohibited items, they cannot be emptied. If your bin has not been emptied due to contamination, please contact us on 1800 24 89 24.
